To get started, go to our affiliate portal and create an account. from there you will be able to create your custom code.
All shapes, sizes, races, and all genders WORLDWIDE are welcome to join. There are no minimum follower requirements.
You may promote your code in a variety of ways. such as:
Any sales made from your code will result in a 10% commission payout.
We issue payouts monthly. we require a $10 minimum for payouts.
We issue payouts in the form of a Astro Vixenz E-Gift Card or Paypal Deposit.
Text 'VIXEN' to (833) 734-0857.
You'll be the first to know about sales, new drops, most-wanted restocks, and much more!
*By signing up via text, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Data rates may apply.
Please contact us at:
Email response time is within 48 hours. Please note that this timeframe may be extended during and immediately after launches/sales.
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on astrovixenz.com
Orders are processed within 2-4 Business Days.
Certain products may have longer processing times. These will be noted on the product and cart pages.
Domestic Orders: 3-10 business days from dispatch.
International Orders: 7-24 business days from dispatch.
If your order hasn’t been delivered according to the expected timescales, contact us and we will check your order status.
To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
Your order can be returned to us for one of the following reasons such as:
Invalid/Incomplete Address, Missing unit number, or being unable to Forward.
Reshipment costs vary from $8 for domestic orders, $18 for international orders, or $24 for Australian orders.
If you would still like to receive your order, we will need a new valid address from you, we then will send you a Shipping Invoice via email.
You will have 48 hours from the email notification to respond or we will automatically issue an E-Gift Card to the email that is associated to your order.
Astro Vixenz does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
*PLEASE NOTE DUE TO CUSTOMS RESTRICTIONS, WE ARE NOT ABLE TO OFFER INTERNATIONAL RETURNS, UNLESS THE ITEM WAS INCORRECT (SIZE/COLOR/ETC.) OR DAMAGED. IN THIS CASE PLEASE EMAIL US AT ASTROVIXENZ@GMAIL.COM
We accept returns on orders placed in the United States that meets the following criteria:
Head to our return portal at https://astrovixenz.com/apps/ecoreturns within 7 days of receiving your order and provide them with the order number, item(s) to be returned, photo(s) of items and select "GENERAL RETURN" on reason of your return.
We usually process requests within 3 business days, and we will guide you through the return process, provide you with a return authorization number, and the return shipping address.
Please note: Shipping costs on your original order are non-refundable and you are responsible for the costs of shipping the products back to us.
When returning the item:
Our returns department has the right to refuse any returned item that does not meet the original condition, in which case we may require you to pay our reasonable postage costs before we return the item to you.
We will issue your refund within 7 days of receiving your item.
We know how frustrating this can be. Rest assured, we want to make every order perfect for our Vixenz. Please follow the applicable steps below:
Head to our return portal at https://astrovixenz.com/apps/ecoreturns within 7 days of receiving your order and provide them with the order number, item(s) to be returned, photo(s) of items and select "WRONG ITEM SHIPPED".
You will need to report your incorrect item(s) received within 7 days of your package delivery date.
Once you’ve submitted your return request, we will contact you with details of your return so that you can send the incorrect item(s) back to us.
We will cover the shipping costs associated with you returning any incorrect items.
From there we will issue a product replacement/refund as soon as we receive your parcel.
Credit/Debit Cards: Visa, MasterCard, American Express, and Discover cards.
PayPal
Afterpay
Klarna
ShopPay
AmazonPay
ApplePay
FacebookPay
GooglePay
TikTok
Astro Vixenz E-Gift Card/Store Credit: Your code will be sent to your email, enter your code in the "Giftcard/Discount" box.
Afterpay/Klarna/ShopPay are installment payment platforms that let you pay for your Astro Vixenz purchase over time in 4 easy installments using a credit or debit card.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose the provider of your choice. First-time customers will need to register and provide payment details. Returning customers simply log in to make their purchase.
Please note that all items in your shopping bag must be eligible for Installments. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Steps:
Steps:
Buy now: If you are ready to buy a single product, tap Buy now on the product page to proceed to checkout and complete your purchase.
Add to Cart: If you want to save a product and continue shopping, or save multiple products, you can add them to your Cart and checkout when you're ready.
Steps:
On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
Most of our items do not have set release dates. Please sign up for the Vixen newsletter. From there you will be able to subscribe to receive email/text alerts each time we release a product.
You may join our text updates by sending 'VIXEN' to (833) 734-0857.
*By signing up via text, you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. Data rates may apply
$6 Standard Shipping- 3-7 Business Days
$16 Express Shipping- 1-3 Business Days + Insurance up to $100
Free USA Shipping over $75
$18 Standard International Shipping- 7-24 Business Days
Free International Shipping over $150
$24 Standard International Shipping- 7-24 Business Days
Free International Shipping over $180
Algeria, Argentina, Australia, Austria, Brazil, Bulgaria, Canada, Denmark, Dominican Republic, Egypt, Finland, France, Germany, Ghana, Greece, Iceland, Ireland, Israel, Italy, Jamaica, Japan, Malta, Mauritius, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Seychelles, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, The United States, Turkey, United Arab Emirates, & The United Kingdom
We are not responsible for any customs charges, natural occurrences, transfers to your local carrier, air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the parcel has left the United States.
Please note that there may be delivery delays on international orders due to covid-19 in processing, transportation and customs clearance.
Instagram: @AstroVixenz
TikTok: @AstroVixenz
Pinterest: @AstroVixenz
Facebook: @AstroViixenz
Yes, we occasionally run giveaways on our social media accounts such as our official Instagram account: (@AstroVixenz) and TikTok account (@AstroVixenz)
At Astro Vixenz we neutralize 100% of our shipping emissions.
We calculate exactly how much carbon is produced per order and we partner with Shopify Planet.
Shopify Planet works with a variety of companies like Grassroots Carbon, which enables farmers to capture carbon in soil.
If you make a purchase using ShopPay, Shopify will offset the shipment of your package via the Brazil Nut Concession Forest Conservation Project, which protects more than 291,566 hectares of tropical forest in Peru and will prevent 14.5 million tons of CO2 emissions. This project is made up of 143 parcels of land operated by 377 Brazil nut farmers.
Both of these projects are Verified Carbon Standard certified projects that will be monitored using machine learning, satellite imaging, and remote monitoring technology. Their price per ton covers the project costs to protect the existing forest, increases the biomass through improved forest management practices, and verifies the project’s progress.
Yes, our packaging is biodegradable and we use compostable, eco-friendly bags.
As an Independent Woman-Owned Brand, we are committed to the highest ethical standards and legal compliance in all aspects of our business. We only work with suppliers who we believe in and share our dedication to sustainability and accountability.
To read more about our sustainability practices, click here.
